Frequently Asked
Please find below some commonly asked question,
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Suffusion is part of the ES Media Group, which includes leading names in the broadcast industry including ES Broadcast, ES Broadcast Hire, Film Store Rental and Crosspoint. Often when our sister companies provide broadcast equipment for major events they are also asked to supply a range of professional accessories which have limited use to them beyond those specific projects. So Suffusion is able to offer these lightly used items for sale at competitive prices.
Because we specialise in selling used products, we use categories to classify the condition of each product we are selling. We also price our products according to the condition they are in. All items are sold in full working order, but some items may show cosmetic signs of use or wear and tear. You can find out more information on our Condition Categories Explained page.
All the used items we sell are tested prior to sale to ensure they are in full working order, so you can be assured that they are sold as fit for purpose. Because they have been used before, they may not come in their original packaging and may also exhibit some cosmetic signs of use. We use condition categories to clearly indicate the condition of the item you are buying. You can find out more information on our Condition Categories Explained page.
We offer a standard six-month warranty on all used products that we sell. If something goes wrong with an item you have bought during this period, we may repair, replace or refund the item provided the failure was caused by a defect with the product and not by any mis-use or damage sustained, whether accidental or not. Our xxx policy explains how you can contact us about a warranty claim.
If you are a consumer (that is, if you aren’t using the item(s) you bought mainly for business purposes), you can cancel your order for any reason, starting from the time you place your order until 14 days after the day you receive the last item in your order. If you wish to cancel your order, please contact us by emailing If we have not yet despatched your items, we will cancel your order and refund any payment you have made. If the items have already been despatched, you will need to return them to us at your expense – but please contact us first before you do anything and we will provide more advice.
All online transactions on this site are processed by Stripe our payment service provider. You can pay using the following cards: American Express, ApplePay, Diners’ Club, Google Pay, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, Visa and Bank Transfer.
If you make an error when placing an order we will always endeavour to help you correct this. Please contact us as soon as possible after you realise the error, so that we have the best chance of correcting it quickly. You can do this by emailing or calling +44 (0)1923 54 90 90. We will take appropriate steps to correct your order, and where possible despatch extra items with the original order (we will let you know if this changes the amount of postage you need to pay). If you have ordered items in error and we have already despatched them, we may require you to return the goods before we are able to refund your payment.


Unit H, Caxton Court, Caxton Way, Watford WD18 8RH

Phone Number

+44 (0)1923 549090


Any other questions?

Our team is here to help you with any questions you may have about our products or your order. We aim to reply to emails within 24 hours of receipt (excluding weekends and bank holidays).