Frequently Asked
QuestionsPlease find below some commonly asked question,
if your require any other information please complete
the contact form below and one of our representatives
will come back to you shortly.
Suffusion is part of the ES Media Group, which includes leading
names in the broadcast industry including ES Broadcast, ES Broadcast Hire, Film
Store Rental and Crosspoint. Often when our sister companies provide broadcast
equipment for major events they are also asked to supply a range of
professional accessories which have limited use to them beyond those specific
projects. So Suffusion is able to offer these lightly used items for sale at
competitive prices.
Because we specialise in selling used products, we use categories
to classify the condition of each product we are selling. We also price our
products according to the condition they are in. All items are sold in full
working order, but some items may show cosmetic signs of use or wear and tear.
You can find out more information on our Condition Categories Explained
page.
All the used items we sell are tested prior to sale to ensure they
are in full working order, so you can be assured that they are sold as fit for
purpose. Because they have been used before, they may not come in their
original packaging and may also exhibit some cosmetic signs of use. We use
condition categories to clearly indicate the condition of the item you are
buying. You can find out more information on our Condition Categories Explained
page.
We offer a standard six-month warranty on all used products that
we sell. If something goes wrong with an item you have bought during this
period, we may repair, replace or refund the item provided the failure was
caused by a defect with the product and not by any mis-use or damage sustained,
whether accidental or not. Our xxx policy explains how you can
contact us about a warranty claim.
If you are a consumer (that is, if you aren’t using the item(s)
you bought mainly for business purposes), you can cancel your order for any
reason, starting from the time you place your order until 14 days after the day
you receive the last item in your order. If you wish to cancel your order,
please contact us by emailing sales@suffusion.co.uk. If we
have not yet despatched your items, we will cancel your order and refund any
payment you have made. If the items have already been despatched, you will need
to return them to us at your expense – but please contact us first before you
do anything and we will provide more advice.
All online transactions on this site are processed by Stripe our payment service provider.
You can pay using the following cards:
American Express, ApplePay, Diners’ Club, Google Pay, Maestro, MasterCard,
PayPal, Shop Pay, Union Pay, Visa and Bank Transfer.
If you make an error when placing an order we will always
endeavour to help you correct this. Please contact us as soon as possible after
you realise the error, so that we have the best chance of correcting it
quickly. You can do this by emailing sales@suffusion.co.uk or calling +44 (0)1923
54 90 90. We will take appropriate steps to correct your order, and where
possible despatch extra items with the original order (we will let you know if
this changes the amount of postage you need to pay). If you have ordered items
in error and we have already despatched them, we may require you to return the
goods before we are able to refund your payment.
Headquarters
Unit H, Caxton Court, Caxton Way, Watford WD18 8RH
Phone Number
+44 (0)1923 549090
Support
sales@suffusion.co.uk